Getting to yes with yourself: (and other worthy opponents)

Introduction: The first negotiation

Put yourself in your shoes: from self-judgment to self-understanding

Develop your inner BATNA: From blame to self-responsibility

Reframe your picture: from unfriendly to friendly

Stay in the zone: from resistance to acceptance

Respect them even if: from exclusion to inclusion

Give and receive: from win-lose to win-win-win

Conclusion: The three wins.