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Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques...
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How to successfully navigate through crisis or trauma-and come out stronger on the other side. This leadership roadmap shows you the way.
Organizational trauma takes many forms. It could be a pandemic that disrupts everything about the way people work. An economic meltdown. An act of violence. A failed merger. A layoff-or continual threats of one. Whatever the scenario, events like these can traumatize leaders and employees, sending everyone into...
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Authentic influence is about more than creating a strong initial connection--it's about sustaining professional relationships long after an agreement has been reached.
When others sense they are being pushed, their guard goes up. In business interactions, even if the person you are pitching to does comply with your requests, lingering resentment may undermine the relationship forever. So why do most books on influence still portray it as something...
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